Policy Overview
At glmimage.me ("the Service"), we provide instant-access digital services powered by advanced AI image generation technology. This policy outlines our billing practices, subscription rules, refund eligibility, service delivery terms, and fraud prevention measures to ensure transparency and a secure user experience for all GLM Image users.

Our premium features operate on a subscription and credit-based model. When purchasing a paid plan, you must provide accurate and authorized payment information.

By subscribing, you authorize GLM Image and our payment partners (including Stripe) to charge your payment method automatically at the beginning of each billing cycle until you cancel your subscription.

1.1 Billing Disputes

Billing disputes must be reported within sixty (60) days of the charge date. To report a billing issue, please contact our support team with relevant transaction details.

1.2 Price Updates

Pricing may be updated periodically to reflect changes in our service offerings, operational costs, or market conditions. Changes will be communicated in advance through email or in-app notices, and will not affect active subscriptions until renewal.

1.3 Payment Processing Fees

All transactions are processed through Stripe or other third-party payment processors. Payment processing fees charged by these providers are non-refundable under all circumstances, including refunded or canceled transactions.

1.4 Taxes

You are responsible for any applicable taxes related to your use of our services, including sales tax, VAT, or other local taxes. Prices may vary based on your region, currency conversion rates, or local regulations. Tax amounts will be displayed before purchase when applicable.

1.5 Payment Methods

We accept major credit cards, debit cards, and other payment methods supported by our payment processors. You agree to maintain valid payment information and authorize us to update payment details automatically when provided by your card issuer or payment provider.

2.1 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless canceled before the renewal date. To avoid future charges, you must cancel your subscription at least seven (7) days before the next billing cycle begins.

2.2 Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. After cancellation:

• You retain access to premium features and any remaining credits until the current billing period ends
• No additional charges will be made after the current period expires
• Unused credits will expire at the end of the billing period
• No partial-period refunds are available for the time remaining in your subscription

2.3 Account Suspension

Account sharing, use of automated scripts, bulk generation abuse, fraudulent activity, or other unauthorized platform usage may result in immediate account suspension without refund. Suspended accounts will lose access to all premium features and remaining credits.

2.4 Reactivation

If you cancel your subscription and later wish to reactivate it, you may do so at any time. However:

• Previous credits will not be restored
• Previous promotional pricing may no longer be available
• Billing will start immediately upon reactivation

Our service delivers AI image generation credits and digital functionality instantly upon purchase. For this reason, most purchases are non-refundable once credits or premium features have been delivered.

We offer free trial credits for new users to evaluate the platform before upgrading to a paid subscription. We encourage all users to test our service during the trial period to ensure it meets their needs.

3.1 Service Delivery and Fulfillment
Once credits are issued to your account or premium features are unlocked, the service is considered fully delivered and fulfilled, regardless of whether the credits are used. This is because:

• Digital credits are immediately available for use upon purchase
• Premium features are instantly activated
• Server resources are allocated to your account
• API access and enhanced capabilities are granted immediately

All delivered credits are non-reversible and non-refundable once added to your account.

3.2 Refund Eligibility
Refunds may be issued only in the following verified and documented cases:

• Duplicate payments: Accidental repeat transactions for the same purchase (must be reported within 48 hours)
• Unauthorized charges: Confirmed unauthorized charges after identity verification and fraud investigation
• Technical failures: Verified technical failures that completely prevent service access or image generation, and that persist for more than 72 hours despite our support team's intervention
• Processing errors: Clear payment processing errors resulting in incorrect charges

To request a refund for any of these reasons, you must:

• Contact our support team within 30 days of the charge
• Provide detailed documentation of the issue
• Cooperate with our investigation process
• Have made reasonable efforts to resolve the issue with our support team

3.3 Non-refundable Situations
Refunds will NOT be issued in the following situations:

• Used credits: Credits that have been used, partially or fully, to generate images
• Unused credits: Unused credits that have already been delivered to your account
• Partial subscription periods: Partially used subscription periods after cancellation
• Dissatisfaction with results: Dissatisfaction with generated image quality, style, or results
• User error: Mistakes in prompt creation or usage of the service
• Delivered services: Any digital services that have already been delivered and made available
• Change of mind: Change of mind or buyer's remorse after purchase
• Payment processing fees: Stripe or other payment processor fees (non-refundable by providers)
• Policy violations: Content policy violations, Terms of Service violations, or actions resulting in account suspension
• Account sharing: Violations due to unauthorized account sharing or access
• Fraudulent activity: Detected fraudulent activity or abuse of the service
• Expired credits: Credits that have expired due to the passage of time or end of subscription

To request a refund:

1. Contact our support team through the official support channels on our platform
2. Provide your account email, transaction ID, and detailed description of the issue
3. Submit any supporting documentation (screenshots, error messages, etc.)
4. Allow our team 5-7 business days to investigate your request

Approved refunds are:

• Issued only to the original payment method used for the purchase
• Subject to processing times that vary by payment provider and bank (typically 5–10 business days)
• Processed minus any non-refundable payment processor fees
• Final and not subject to further dispute

Before initiating a dispute or chargeback with your bank or payment provider:

• You MUST contact our support team first and allow us to investigate
• You must provide reasonable time (7-10 business days) for resolution
• You must provide accurate information and cooperate with our investigation

Filing a chargeback without attempting resolution through our support team may result in:

• Delayed processing of your request
• Account restrictions or termination
• Inability to use our service in the future
• Additional fees to cover chargeback costs

Filing false, fraudulent, or abusive refund requests may result in:

• Immediate account suspension or termination
• Legal action to recover losses and fees
• Reporting to fraud prevention agencies
• Permanent ban from using our service
• Liability for our legal fees and associated costs

We maintain detailed records of all transactions, service usage, and customer interactions to protect against fraudulent refund claims.

4.1 Chargeback Consequences

If a chargeback or payment dispute is filed with your bank or payment provider:

• Your account will be immediately suspended pending investigation
• All premium features and credits will be revoked
• We will provide evidence of service delivery to your payment provider
• If the chargeback is found to be unjustified, your account may be permanently banned

4.2 Duplicate Disputes

If a dispute is filed after a refund has already been issued and processed, you will be responsible for:

• Any associated dispute fees charged by the payment processor
• Administrative costs incurred by GLM Image
• Reversal of the refund if the dispute is withdrawn or denied

4.3 Chargeback Abuse

Users who repeatedly initiate chargebacks, or who misuse the dispute system, will have their accounts suspended or permanently banned. We define chargeback abuse as:

• Filing multiple chargebacks across different transactions
• Filing chargebacks for delivered services without attempting resolution
• Providing false information to payment providers or banks
• Using chargebacks as a way to obtain free service

4.4 Evidence and Documentation

In chargeback disputes, we will provide:

• Transaction records and payment confirmation
• Service delivery logs showing credit issuance and feature activation
• Usage logs demonstrating service utilization
• Communication records with the user
• IP addresses and access logs

4.5 Right to Deny Future Service

We reserve the right to deny future service to accounts involved in chargeback abuse, including:

• Refusing to process future transactions from the same payment method
• Blocking account creation from the same email address
• Preventing access from the same IP address or device
• Reporting fraudulent activity to relevant authorities

We maintain strict fraud prevention and security protocols to protect both our users and our platform, including:

5.1 Security Measures

• User identity verification: Multi-step verification for suspicious accounts
• Payment verification: Validation of payment methods and billing information
• Industry-standard encryption: SSL/TLS encryption for all data transmission
• Secure data storage: Encrypted storage of sensitive user information
• Machine-learning fraud detection: Automated systems to detect unusual patterns
• Real-time monitoring: Continuous monitoring of transactions and account activity
• PCI DSS compliance: Adherence to payment card industry security standards

5.2 Fraud Detection

Our fraud detection systems monitor for:

• Unusual transaction patterns or high-volume purchases
• Multiple accounts from the same user or payment method
• Suspicious geographic locations or IP addresses
• Rapid creation and deletion of accounts
• Abnormal usage patterns or service abuse
• Stolen credit card usage
• Bot or automated access attempts

5.3 Account Suspension for Fraud

Accounts involved in fraudulent behavior will be:

• Suspended immediately upon detection
• Investigated thoroughly by our security team
• Terminated if fraud is confirmed
• Reported to relevant authorities when appropriate

5.4 User Responsibilities

To maintain account security, users must:

• Provide accurate and truthful information during registration
• Use only authorized payment methods
• Maintain the confidentiality of account credentials
• Report suspicious activity or unauthorized access immediately
• Comply with our Terms of Service and acceptable use policies
• Not engage in account sharing or credential lending
• Not attempt to circumvent security measures

5.5 Reporting Fraud

If you suspect fraudulent activity on your account:

• Contact our support team immediately
• Change your password
• Review recent transactions
• Report any unauthorized charges to your payment provider
• Cooperate with our investigation

We take all fraud reports seriously and will investigate promptly.

6.1 Policy Updates

This Refund and Fraud Policy may be updated periodically to reflect changes in our business practices, legal requirements, or service offerings. Updates take effect immediately upon publication on this page.

We will notify users of material changes through:

• Email notifications to registered users
• In-app notifications or banners
• Updates to the "Last Modified" date at the top of this policy

Your continued use of the Service after policy updates constitutes acceptance of the revised terms.

6.2 Questions and Support

For questions regarding this policy, refund requests, or to report suspicious activity:

• Contact our support team through the official channels on our platform
• Email us at the support address provided in your account dashboard
• Use the contact form available on our website

We aim to respond to all inquiries within 2-3 business days.

6.3 Consumer Protection Rights

This policy operates alongside applicable consumer protection laws and regulations and does not limit your statutory rights under applicable law. If you believe your statutory rights have been violated, you may have additional recourse through consumer protection agencies or regulatory bodies in your jurisdiction.

6.4 Dispute Resolution

For disputes related to refunds or charges:

• First, contact our support team to attempt informal resolution
• If unresolved, refer to the dispute resolution procedures in our Terms of Service
• You may have the right to pursue legal action or arbitration as outlined in our Terms of Service

6.5 Governing Law

This policy is governed by the same laws and jurisdictions as specified in our Terms of Service.